Anti-theft systems servicing

We provide maintenance services for anti-theft systems in retail premises throughout Poland. The service includes day-to-day technical support, regular inspections and repairs to operational EAS systems.

Maintenance work is carried out by teams of NOVA technicians and is designed to ensure stable, consistent performance every day.

Depending on the type of installation and the nature of the report, it is also possible to carry out remote diagnostics, which enables the problem to be identified more quickly and reduces response times.

Maintenance of anti-theft gates in shops and retail chains

We provide anti-theft gate maintenance services in shops of various types and in retail chains with multiple outlets. The scope of work includes servicing EAS systems, regardless of their configuration or the scale of the installation. Maintenance work is carried out as part of scheduled technical visits and in response to reports of system failures or malfunctions.

In practice, the servicing of anti-theft gates involves verifying the technical condition of the equipment, checking that detection is functioning correctly, and assessing the impact of environmental conditions on the system’s operation. We service shop anti-theft gates located in premises with varied architectural designs, where factors such as the width of passageways, the presence of metal components and fluctuating footfall are of particular importance. This enables us to maintain shop anti-theft systems in a configuration that matches the actual operating conditions.

Technical inspections of EAS systems and maintenance of anti-theft gates

We carry out technical inspections of EAS systems, which are a key part of maintaining the operational readiness of anti-theft installations. Regular maintenance of anti-theft gates enables the early detection of faults and reduces the risk of breakdowns whilst the shop is open. These inspections are carried out in accordance with current service standards and the manufacturers’ recommendations.

The scope of technical inspections includes, amongst other things, checking the operational parameters of the gates, verifying the correctness of connections, assessing the condition of the power supply, and conducting detection tests for the labels and clips used. As part of maintenance, it is also possible to adjust the system settings in the event of changes to the shop layout or the equipment in the entrance areas. Technical inspections of EAS systems are carried out both in individual shops and as part of service schedules for retail chains.

Repair of anti-theft systems and ongoing technical maintenance

Repairs to anti-theft systems involve rectifying faults relating to gate malfunctions, detection faults or communication problems between system components. Technical servicing is carried out by experienced technicians who diagnose the cause of the problem on-site or – in certain cases – using tools for preliminary remote diagnostics.

As part of our EAS system repairs, we carry out functional tests once the fault has been rectified, verifying that the system operates correctly under the actual conditions prevailing in the shop. Repairs may involve either individual components of the installation or entire anti-theft gate systems. Maintenance work is carried out in such a way as to ensure the system is quickly restored to operation and to minimise the impact of the fault on the shop’s operations.

EAS system maintenance service with on-site visits throughout Poland

Remote diagnostics of EAS anti-theft systems

Depending on the type of installation and the technology used, it is possible to carry out an initial remote diagnosis of EAS anti-theft systems. This form of technical support allows for the initial identification of the problem without the need for a technician to visit the premises immediately. Remote diagnostics reduces service response times and enables quicker decisions to be made regarding further action.

Remote analysis involves assessing the system’s operating parameters, identifying potential causes of faults and verifying configuration settings. In many cases, this enables the system to be restored to correct operation or allows for the precise planning of a service call, so that the source of the problem can be addressed immediately upon arrival at the site. This solution is particularly important for EAS systems installed across multiple locations.

NOVA’s service expertise in anti-theft systems

NOVA has been operating in the security sector since 1996, providing maintenance services for anti-theft systems in various shops throughout the country. The experience we have gained in maintaining and repairing systems based on a variety of technologies enables us to carry out efficient diagnostics and effectively rectify faults arising from normal use, changes in the environment or interference with the shop’s infrastructure. Our maintenance service takes into account the actual conditions in which the anti-theft gates are located, and our technical work focuses on restoring stable and reliable detection. NOVA’s long-standing presence in the security market enables us to service both newer and older installations, in shops located in free-standing premises as well as in shopping centres and retail parks.

Do you need anti-theft system maintenance? Get in touch with us!

Nova Sp. z o.o.
83 Perzycka Street
60-182 Poznań

phone: +48 61 661 06 20
email: info@nova.com.pl

KRS: 0000137032
Tax Identification Number (NIP): 779-21-98-285